Dear Rich and Jan,

 

     I would like to take this opportunity to thank you for the services you provided me with the recent sale of my Wildwood area home. I believe you went far beyond any reasonable expectations that I would have of an ordinary broker.  You proved to me that I made the right decision when I chose you to assist me selling my home.

 

     As a real estate broker, I have been involved with many agents in the area.  None have shown the professionalism that you exhibit. This is the second transaction I have been in as a buyer or seller where you were involved. In both transactions, you have been refreshingly straightforward.

 

     From the beginning, you came to our first meeting well prepared, having assembled documents that were eventually required by escrow. I presented my goals to you, and you did not try to change my mind or sell me on anything, but instead immediately set out to figure out how to best achieve my goals. Together, we developed a plan, which we followed with remarkable success.

 

     Your assistance, from the initial consultation, your obtaining quotations for repairs, your work with the vendors for the carpet, paint, repairs, inspectors, dealing with the other agent, etc., were all top-notch. This was by far the best transaction in which I have been involved in for many years.

 

     Now that I have moved out of the Thousand Oaks area, you can be sure that I will refer anybody to you that contacts me for a broker in your area. Additionally, I would be happy to talk with anybody who would like to know more about you.

 

Sincerely,

 

Gregory Hill

 

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Dear Rich and Jan,

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     We wanted to thank you very much for helping find the most perfect house for us. We tried other REALTORS, but by the time they took us to look at a property, it was always sold. You, on the other hand, found properties the day they went on the market. You knew just the kind of house and the neighborhood we were looking for & notified us immediately when a house went on the market.

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    It took just three houses to find the most perfect home for us.  We also wanted to thank you for making the buying process so simple. You helped us find a great mortgage broker, you helped with the home inspection & you kept us informed every step of the way. You were always available day & night to answer any questions.

We wish you continued success as a REALTOR.

 

Fondly,

 

Bob & Ginny Coburn

 

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Dear Rich and Jan,

 

     It’s been eleven days now that we have moved into our new home in Northern California and it is time to take a break from opening boxes and hanging pictures to write and tell you how much we appreciate all that you have done for us during the stressful time of putting our home in Thousand Oaks on the market and closing escrow in record time we are told!!

     You went beyond the “call of duty” and, showed personal care, concern and friendship to Ralph and me at every step of the process. I do not know how we could have done this without you. You are truly.

precious and we cannot say enough “thank you” to express our gratitude.

     We hope for and wish you the best in your personal life and in your career because if anyone deserves it, you do!

 

     We are looking forward to hearing your good news - always.

 

Gratefully yours,

Ralph and Olga Friesen

 

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Rich and Jan,

 

     You two were wonderful! We really appreciate all your hard work on the sale.

 

     Please feel free to use us as a reference. 

 

Kathy Stahley

 

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Dear Rich and Jan,

 

      Thank you for your professional performance and client-centered handling of the sale of our home on Moondance Street - before, during and after the sale.

 

    The professionally prepared periodic Wildwood Newsletters led us to select you as our agent. We were not disappointed, we were delighted. Your diligence and professionalism impressed us throughout the entire process.

 

       Your advice regarding renovations and improvements to enhance the home's salability compared to those upgrades we had contemplated, saved us thousands of dollars.

 

      Your astute sense of the market value of the property, based on long-term marketing interest in the area, led to a proposed selling price much higher than we had anticipated. My eyes noticeably may have widened at your suggested listing price.

 

     The marketing package you prepared, complete with detailed descriptions and floor plan, illustrated with color photographs, inside and out, was thorough and extremely attractive.

 

       To my recollection (I may be off by a few hours), the house was on the market less than a day. The house sold at the listed price you suggested - several thousand dollars more than we expected.

 

      Months after the sale was successfully completed, I asked you for some information to help prepare our income tax return for the year. Unsurprisingly, you responded promptly with a package of thoroughly documented information. That information led to a reduction in our taxes of several thousand dollars.

 

       Again, thanks for your client-centered approach and professionalism before, during and after the sale.

 

Sincerely,

 

David H. Allen

 

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Dear Rich,

 

     Thank you so much for the fantastic job you did selling our home. We were so pleasantly surprised that you were able to sell our house in just 8 days and at the price we wanted.

 

     Ted and I are incredibly pleased. We will certainly recommend you to anyone.

 

     Wishing you the best.

 

Sincerely,

 

Mary & Ted Lawson

 

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Dear Rich and Jan,

 

     Words cannot express our gratitude for all of your efforts that you extended for the marketing and sale of Mom’s home on Thunderhead Street.  Every task, whether it was taking items to the recycling center, arranging for pest control to remove bees, finding painters and handyman, opening the house for remodelers, helping to stage the house for sale, holding open houses, and finally helping us through the inspection process and paperwork or closing, was handled quickly and flawlessly (even with Jan on jury duty).

 

     For us, dealing with dad’s passing, having Mom in assisted living, and the sale of their home, all from three thousand miles away, was overwhelming. We appreciate your complete support and kindness to listen to all our concerns. We really cannot imagine anything more you could have done.

 

    Mom is so very pleased that the house is sold, and Dad was always impressed with the way you marketed the neighborhood.  We sold for just a little under asking price, which was a miracle in this difficult economic time.  It could not have happened without your considerable efforts.

 

      Please feel free to use this letter at any time to demonstrate how you support your clients.

  

Thank you,

 

Hazel and Douglas Clark

 

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Dear Rich and Jan,

 

     I am grateful to both of you for assisting in the sale of my home. Thanks for always being available and answering all my questions along the way.

 

     It was a pleasure to have you as my REALTORS.

  

Sincerely,

 

Caroline Minkowski

 

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Dear Rich and Jan,

 

     Thank you so much for your efforts in selling our home for us. We very much appreciate all that you did, especially those tasks we would have done had we not been so far away. If you ever need a letter or verbal communication/recommendation in obtaining a new client, please feel free to contact us.

 

       Best of luck in the future and again, our sincere appreciation.

 

Sincerely,

 

Steve and Linda Peters

 

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Hello Rich & Jan,

 

    I feel truly blessed to have had you both represent me in the sale of my condo. You made me feel immediately comfortable and trusting your handling of all the many details involved.

 

     If you ever need a formal letter of recommendation, I can’t imagine you would because your long-standing excellent reputation goes before you, but I’d be happy to write one.

 

      Thank you so much, and I shall never forget you.

 

With much gratitude,

 

Sherrell Bortman

 

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Rich and Jan,

 

     Thank you again for our closing today on 5818 Whitsett.

 

     I truly love working with you both because of your professionalism and down to earth, work practices. You are the best.

 

Sincerely

 

Lisa Anglin

 

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Dear Rich and Jan,

 

     Thank you so much for your hard work with the sale of our Simi Valley house. You are both one of the best realtors we have ever worked with. We know there was a great deal of communication with the close.

 

     When things settle down, we will have you over.  We will be sure to recommend you to our friends and other people we network with.

 

Sincerely,

 

Larry, Gail and Krista Goesch

 

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Rich & Jan McMillen,

 

      Hopefully, your clients know how lucky they are to have picked the two of you to represent them.

 

     I have been in the real estate business for over twenty-five years and I have never known agents that work as hard as you do.  Your clients should know the cost of doing business and compare what you do with the way most agents do for their clients when they take a listing.  You not only go the extra nine yards you go miles above what others claim to do. 

 

     You are the most professional and hard working agents and again I hope your clients take notice of what you do and not take it for granted.  Trust me few do what you two do.

 

Best regards,

 

Doree’ Rotundo

 

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Dear Rich,

 

     "Thank you for the wonderful job you did selling our home in Thousand Oaks. Pat and I appreciated your efforts to make our move as uncomplicated as possible. We were able to concentrate on moving and not on the details of our sale. I can't tell you how important that was to us. 

 

      You are a true professional and a great friend."

 

Sincerely,

 

Gordon and Pat Gerry

 

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Dear Rich,

 

     "Jerry and I want to thank you for all your kindness during the sale of our condo. You have a unique personal touch that helped make our move a pleasant experience.  One of the nicest aspects of our sale was meeting you.

 

     As I told you previously, we especially appreciated your low-key approach, so unlike the manner of a representative of another local real estate company we had previously contacted.  We will recommend you to anyone we know who is planning a move."

 

Thank You Sincerely,

 

Peg Schram

 

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Dear Rich,

 

     "We did it!  Dave and I are so happy with our new home.  We can't thank you enough for all you did to make our dream home come true. 

 

    Your calm and professional attitude throughout the sale process was wonderful. We will recommend you to all our friends. Again, thank you!"

 

Sincerely,

 

Patty and Dave Stodden

 

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Dear Rich and Jan,

 

     "We definitely made the right decision when we chose you to be our Real Estate Agents!  From start to finish you were there for us.

 

     We appreciated your comprehensive evaluation and presentation, as this was very helpful in guiding us in the sale of our home.

 

     We would highly recommend you to anyone who is considering selling their home."

 

Sincerely,

 

Mike and Kathy Carbonetta

 

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Dear Rich,

 

     "I wanted to send you this small token of our thanks for all you did to help us with our house on Hood Drive. I truly appreciate everything you did. 

 

      You went above and beyond the call!"

 

Sincerely, 

 

Cindy Planchak

 

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Dear Rich and Jan,

 

     "Thank you both so much for all your work on the sale of my condo! I appreciate all your efforts on my behalf.

 

     I am settling in here in North Carolina but have purchased a home, so I'll be moving once again, but not until the end of January.  I've enclosed the info on my new home."

 

     I love being a grandmother up close again!!"

 

Sincerely,

 

Pat Cooper

 

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Dear Rich,

 

     Thank you for all the hard work you did in marketing our condo.  We appreciate the time and effort that went into your efforts."

 

     Sincerely,

 

Marsha Watkins

 

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Dear Rich,

 

     "Thank you for all your help in selling my home here in Wildwood and helping me purchase my new townhome. I am looking forward to getting on with my life and I am very pleased with the condition the seller left my new home. 

 

     I really appreciate your patience and guidance through our sale. Your positive attitude made all the difference in the world.  I will be glad to tell everyone what a wonderful job you did."

  

Sincerely,

 

Beverly Adams

 

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Hi Rich,

 

     "I want to thank you for helping us with the sale of our Thousand Oaks home.  We were very happy with your service and friendship.  You did a great job with all the details. 

 

     We love our new home, and I am looking forward to the life of a retired person.  We would be happy to recommend you to anyone."

 

Sincerely,

 

George and Geri Estock

 

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Dear Rich,

 

     "Thank you for your excellent service selling our home. Pat and I are pleased with your handling all the details during our long road trip. To complete the sale by radio phone from British Columbia was a particular challenge.

 

     You certainly earned your commission on this one.

 

     I will be glad to recommend you to anyone."  

 

Sincerely,

 

Dale Best

 

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Dear Rich,

 

     "Thanks, Rich, for helping me sell my Wildflower home and selling us our new home here in Sunset Hills. I am very happy with all the work you did on my behalf.  Your knowledge of financing certainly made this move up possible. My mother is looking forward to gardening in our new yard. 

 

      Anyone using you as their realtor would be the better for it."

 

Sincerely,

 

Ron Ferlani

 

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Rich and Jan,

 

     Special people like you make the world a brighter place. Certainly, you made a place to brighten for us! We are so grateful to have met you and to have your help and valuable experience on this hard but happy journey.

 

      Thank you for your time, patience and dedication.  Our dream is now a reality!

 

      You are the best!

 

Love,

 

Luis, Rosa and Luis Andrades

 

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Dear Rich and Jan,

 

    Thank you so much for helping us through this difficult time and Jan especially for being patient with us and for remaining kind and professional when you had to track us down for a signature.

 

      We highly appreciate your help with avoiding foreclosure and getting the house ready to go.

 

      Thanks so much.

 

Sincerely,

 

Randy, Jennifer, Alex and Jimmy Gary

 

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Rich & Jan,

 

    Merry Christmas and Happy New Year. Hope all is going well down there! It snowed here yesterday and today it’s beautiful.

 

      Thank you again for all your help and hard work!

 

Sincerely,

 

Cathy & Larry Leichliter

 

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Rich & Jan,

 

     Hi,

 

     We have been busy unpacking here in Eugene. Will it ever end!  Jerry and I wanted to say thank you for all your help.

 

     Selling a home is sure not an easy thing to do.

  

Take Care,

 

Maureen and Jerry Ziegenbein

 

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Dear Jan and Rich,

 

     Just a little thank you for going above and beyond during our transaction.

 

     All your efforts were greatly appreciated!

 

Sincerely,

 

Terry & Bernardo La Coste

 

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Dear Rich and Jan,

 

     Thank you for your excellent service.

 

     Thanks so much.

 

Sincerely,

 

Arian and Sophia Jansen

 

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Rich & Jan McMillen,

 

     I would like to thank you for your generous donation to Wildwood Elementary School.

 

    Our Jog a Thon fundraiser helps raise funds for our students to support programs such as our P.E. Department, Music Program and Art Masters just to name a few. With the help of donations from supporters such as you, our students and our school will thrive in the Conejo Valley.

 

     Thank you for your continued support of Wildwood Elementary and the PTA.

 

Sincerely,

 

Lynn Sanchez

PTA President

 

P.S. - We will never hesitate to recommend you to

friends when they need a Realtor because you are the best!

 

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Dear Rich,

 

    "I want to convey to you my sincere appreciation for your help purchasing my first home. Your professionalism and low-pressure approach actually made the home-buying process enjoyable for me.  I also appreciate your patience with my hundreds of questions. I learned a great deal, in addition to securing an excellent home for myself.

 

    I feel totally confident in recommending your services to all of my friends and colleagues. I have told people of your integrity and willingness to go the extra mile, in addition to your low-pressure sales approach. I feel I will be doing a great service to anyone whom I can convince to use your services."

 

Sincerely,

 

Matt Singerman

J.D. Power and Associates

 

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Dear Rich and Jan,

 

     "We want to thank you so much for your help finding us the perfect home here in Thousand Oaks.  We are so glad to be back in the Conejo Valley.

 

     We will tell all our friends what a great job you did for us.

Thanks again”

 

Sincerely,

 

Larry and Gail Goesch

 

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Dear Richard,

 

    "Jesse and I thank you for all your hard work selling our home. It was hard to believe that it has been 16 years since you sold it to us.  The hardest part of moving from the Thousand Oaks and Wildwood area is leaving such good friends like you.

 

     Your friendship over the years has meant a lot to us. Please keep in touch!" 

 

Sincerely,

 

Inga and Jesse Gonzales

 

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Dear Rich,

 

     "How the heck are you. We are thrilled with our new home. Thank you again for all your help. We were incredibly happy you were able to sell our Thousand Oaks home so fast.  The fast sale allowed us to buy our new home here in Boulder.

 

     Donna and I would be honored to recommend you to any of your clients. "

  

Sincerely,

 

Bill Hackney

 

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